1. Introduction
Neosynth Biosciences Private Limited ("Neosynth", "we", "us", the "Company" or similar terms) respects your right to privacy. This Privacy Policy aims to elucidate all of the ways we store, process, disclose, secure, and correct the information you provide to the website of Neosynth Biosciences Private Limited.
By visiting and using this website for any purpose, you automatically agree to this Privacy Policy. All the information provided by your use of the website will be handled in accordance with the terms and conditions of this Privacy Policy.
If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Policy.
2. Information Collection
We collect and analyse information from visitors to our website for purposes including:
- Sales of products and services
- Improving the content and services on the website
- Designing and refining our marketing strategies
3. Personal Information
If you choose to register on the website, you may complete a form to provide your contact information, including your email, name, company or institute, address, location, phone and fax. You may also provide us with personal information when ordering products or services.
The personal information is used for order management, communication of product or service requirements, shipping of products, feedback collection, and advertising. This information is not sold to third parties for any purpose.
Our primary purpose in collecting personal information is to:
- Conduct business and fulfil customer orders
- Provide information and support for products and services
- Better understand your needs and interests
- Refine and develop our products and services
- Personalize communications
- Ensure a quality experience with our website
For instance, we may retain your name, address, phone, and payment information in order to ship your orders and communicate about order details. We may also use this information to:
- Perform any contract with you (for example, to take payment and deliver the products you have ordered)
- Undertake denied party screening and other necessary compliance checks
- Assist you with any enquiries that you make
- Organize and run events for which you have registered
- Provide you with information about goods and services we offer that are similar to those that you have purchased, enquired about, or shown an interest in
- Provide you with information about goods and services we believe would be of interest to you
- Conduct market research, statistical analysis and track our performance to help us improve our service offerings
- Notify you about changes to any of our products or services
We may share personal information with necessary business partners such as credit card companies and shipping companies. Without your specific prior consent, we will not disclose your information to unaffiliated third parties other than authorised third parties (such as contractors supporting operation of this site) and other partners involved in e-commerce (e.g. payment and service providers) who may need access to some of your personal information.
We ensure that such third parties comply with this Privacy Policy and limit their access and use of your personal information. Occasionally, we may also disclose personal information if required by law enforcement, government contract administrators, court order, or other legal process.
4. Non-Personal Information and Cookies
We collect non-personal information such as the URL of the site you just came from, the browser version you use, date and time of access, statistics on page views, and traffic to and from the site. If you merely visit our website without placing an order or registering, your personal information will not be disclosed to us by such data.
We also use cookies (small text files stored on a user's computer by a web browser) to:
- Track sessions (state maintenance)
- Remember specific information about users
- Store site preferences
- Maintain the contents of electronic shopping carts
You may choose to reject cookies by changing your browser settings, but this may cause inconvenience or limited functionality when using this website.
We use the non-personal information described above to adjust our website navigation, customise the site to your preferences, and help administer the website by analysing statistics. We reserve the right to make full use of non-personal information.
5. Information Treatment
We treat collected information in different ways according to the type of information involved, with the main purpose of offering better services and an improved experience with the website.
6. Protection of Information
We implement appropriate technical and organizational measures to protect the information you provide to us, such as the use of encryption and network firewalls. However, we do not guarantee impeccable security even with necessary procedures.
It is your responsibility to safeguard email addresses, passwords, and other registration information associated with your account on this website.
7. Information Modification
You can change, correct, or delete the information you have provided to us at any time by logging into your account or by contacting us.
You may request deletion of your account; however, certain information will still be stored to maintain order data for legal compliance purposes.
We reserve the right to block accounts with false or inaccurate information until it is revised to our satisfaction.
8. Privacy on Third-Party Websites
This website may provide links to other websites for your convenience. However, we do not control or supervise the content or privacy practices of websites administered by other organisations.
We disclaim all liability regarding your access to or use of such linked websites. You should refer to the terms and conditions, including privacy policies, of those third-party websites when you use them.
9. User Conduct
You are required to comply with the following user conduct rules. Any misconduct may result in termination or suspension of your account without refund, and in severe cases, legal action for damage to the interests of Neosynth Biosciences Private Limited.
- You will not intentionally fabricate false information.
- You will not use the website in the name of others.
- You will not use this website or any products purchased from Neosynth Biosciences Private Limited for any illegal purpose.
- You will not hack this website to steal information or sabotage its functioning.
10. Security of Data
We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. These measures are designed to provide a level of security appropriate to the risk of processing your personal information.
We maintain internal data security policies to protect your personal data and regularly review how we can maintain high standards of privacy.
We have put in place procedures to deal with any suspected breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data (a "personal data breach") and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Effective Date
The effective date of this Privacy Policy is 3rd November 2025.
12. Revisions to this Privacy Policy
We may change this Privacy Policy under reasonable circumstances at any time. Changes will be notified on this webpage. Your continued use of the website after any changes are posted will be deemed acceptance of those changes.
13. Contact Information
If you have any questions about this Privacy Policy or requests regarding the information you provide to us, please contact us at: